Refund policy

Ocean Daydreams || Return Policy

At Ocean Daydreams, many items are handmade with love and care by Abby, a small business owner dedicated to bringing you unique, high-quality beachwear, beauty products, and jewelry inspired by the Florida coast. We want you to be absolutely delighted with your purchase!

However, as a small, independent business, our return policy is designed to balance customer satisfaction with the realities of managing handmade inventory and operations. Please review the following details carefully before making a purchase.

Our 14-Day Return Window & Contacting Us

We accept returns under specific conditions within 14 days of your item's delivery date. To initiate a return, you must contact Ocean Daydreams first by completing our online contact form. Please include your order number and a brief explanation of your return request. We will review your request and provide instructions on how to proceed.

Conditions for Returns

1. Products Damaged in Transit (Full Refund): We take great care in packaging your order, but occasionally, items can be damaged during shipping.

  • If your product arrives damaged or ruined due to transit, please contact us immediately upon receipt (within 48 hours is preferred).
  • Provide clear photos of the damaged item(s) and the original packaging.
  • Upon verification, we will issue a full refund for the purchase price, including original shipping costs, or offer a replacement if available.


2. Other Returns (Partial Refund - Customer Pays Return Shipping & Restocking Fee): For any other reason you wish to return a product (e.g., change of mind, incorrect size chosen by customer, etc.), the following conditions apply:

  • The item(s) must be unused, unwashed, in their original condition, and in their original packaging with all tags attached (for apparel).
  • You are responsible for the return shipping costs. We recommend using a trackable shipping method as we cannot be responsible for lost return shipments.
  • Once the returned item(s) are received and inspected by Ocean Daydreams, and confirmed to be in acceptable condition, you will receive a refund for the purchase price minus a 5% restocking fee per item.
  • Original shipping fees are non-refundable for these types of returns.


Non-Returnable Items

For hygiene and safety reasons, the following items are generally final sale and cannot be returned unless they arrive damaged:

  • Earrings (unless damaged in transit)
  • Used beauty products (e.g., soap, lotions, detangler)
  • Any item marked as "Final Sale."


How Refunds Are Processed

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow 5-10 business days for the refund to appear on your statement after it has been processed by Ocean Daydreams.


Important Notes

  • Handmade Variation: Due to the handmade nature of our products, slight variations in color, size, and design are natural and part of their unique charm. These variations are not considered defects.
  • Customer Responsibility: Please ensure you carefully review product descriptions, sizing charts (if applicable for apparel), and ingredient lists before making a purchase.
  • Communication is Key: We are here to help! If you have any questions or concerns about your order, please do not hesitate to reach out to us via our online contact form. We appreciate your patience and understanding as we work to resolve any issues.


Thank you for supporting Ocean Daydreams – a small business pouring heart and soul into every creation!